Frequently Asked Questions
Is the door actually locked?
No, players will be metaphorically “locked” in a room, and in order to fully enjoy the game it is recommended that players remain inside the room throughout the allotted time. However, for safety reasons the door is accessible throughout the game, and players may leave the room if necessary.
Is it scary?
Escape rooms have themes and props to set a mood, but they are not haunted houses. So, while a room may be based on a horror theme (like Dracula) we aren't planning to have elements or effects in the rooms that would scare players.
What happens if we don’t escape in time? / Can we play the same room more than once?
Escape rooms are challenging, so many players get close, but do not escape in time. At the end of the allotted time, the room will be unlocked and you will have the opportunity to hear the final solution. If you choose not to hear the solution, you can come back and try again at a later date. Please keep the solutions confidential so you do not spoil the experience for future players.
Do I need a reservation to enjoy an escape room experience?
Yes, a reservation is necessary. Players must book online and pay in full at the time of booking.
Can I cancel or reschedule my reservation?
Unfortunately, tickets are non-refundable. However, if you need to reschedule in the event of an emergency, please call at least 24 hours in advance and we will do our best to accommodate you.
How far in advance should I make my reservation?
It is recommend that players book as far in advance as possible to ensure their desired date and time is available.
Can I book the escape room for a private party/corporate event?
Yes. We are happy to accommodate single room private experiences, multiple room events, and team competitions. Private events include exclusive use of the room/rooms, and can even be held outside of regular business hours. A minimum of 6 ticket purchases are required to accommodate private bookings. Please contact us and we will be happy to arrange a personalized event for your group.
Can I bring extra people?
Recommended group sizes have been prepared based on the square footage of the room and puzzles involved. However, if you book the entire room, we will consider requests for an additional 1-3 players, so long as the room can accommodate the same. You simply reserve the room for the maximum number of people and pay for the extra guests with a credit card upon arrival.
Do I need to wear or bring anything special?
No, players should simply wear comfortable clothing. All you need to bring are your wits.
Is the location handicapped accessible?
Yes
What happens if I arrive late? / How long is each event?
It is recommended that players arrive 15-20 minutes prior to the scheduled time for a short briefing to go over the rules of the game. In order to avoid disruptions once the game has begun, we cannot permit late arrivals. There are no refunds for late arrivals, so please plan accordingly.
Do I have to sign the Waiver and Release of Liability in order to participate?
Yes. If you do not want to sign the waiver, then you cannot participate.
Can children participate?
Participants must be at least 10 years of age. Infants and toddlers will not be allowed in the rooms. Children under the age of 16 must have a paying adult in the room. Anyone under the age of 18 must have the Waiver and Release of Liability form signed by their parent/legal guardian.
